Available in each of our 8 Scentscapes® subject to availability (Limited Edition)
Evoking memories with fine fragrance, our Grande, 4 wick Candles is the largest in our collection (with a burn time of over 250 hours) and are a curation of design, texture and scent, carefully composed to provide the perfect Scentscape® for your sanctuary.
Our luxurious soy wax candles use steam-distilled pure plant extracts & fragrance oils to ensure an enduring scent.
Our Grande, 4 wick Candles are cast and poured by hand in Great Britain in small batches and available in numbered, Limited Editions.
burn time | travel approx 20 hours | classic approx 50 – 60 hours | Grande Over 250 hours
wax volume | Travel 10cl | Classic 30cl | 2660 grams
dimensions | Travel 55 x 50 x 50 | Classic 80 x 70 x 70 | 180mmx 175mm x 175mm
wax | 100% natural plant based waxes |
fragrance | pure essential oils | (with the exception of No. 15 which includes Fragrance Oils)
wicks | cotton |
Packaging | Sustainable, recyclable packaging made from recycled materials | plastic-free
Provenance | Product and packaging made by hand in the UK
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Heloise O’Hagan Candle Dimensions
Travel 55 x 50 x 50mm
Classic 80 x 70 x 70mm
Grande 180 x 175 x 175mm
United Kingdom (excludes Grande Candle)
Royal Mail First Class – (Signed For) – from £5.40 (please allow 2-3 days for goods to arrive)
Royal Mail Second Class – (Signed For) – from £4.72 (please allow 5-7 days for goods to arrive)
Express UK with DPD (Door to Door) costs £10.79 per order. 12pm cut off for next day delivery, please note orders will be processed the next working day.
Any duties and taxes are payable upon arrival for orders placed outside of the UK.
Europe (excludes Grande Candle)
(Germany, France, Spain (mainland only), Portugal, Netherlands, Switzerland, Italy, Luxembourg, Belgium, Austria)
Standard shipping 2-5 working days £15
Express shipping 1-2 working days £25
(Estonia, Latvia, Lithuania, Denmark, Finland, Iceland, Norway, Sweden)
Standard shipping 3-7 working days £20
Express shipping 1-3 working days £32
(Poland, Lithuania, Czech republic, Romania, Greece, Ukraine, Slovakia, Hungary, Bulgaria, Serbia, Albania, Belarus, Slovenia)
Standard shipping 4-6 working days £24
Express shipping 1-3 working days £35
Free European shipping for orders over £300 (excludes Grande Candle)
Western Europe (2-5 working days)
Northern Europe (3-7 working days)
Eastern Europe (3-5 working days)
Global (excludes Grande Candle)
We’d love nothing more than to have our Scentscapes® in homes and your chosen sanctuary spaces all around the world and therefore please contact us about international orders. International ordering is simple, orders can be taken online or by phone.
For larger items or bulk orders, please contact us prior to ordering so that we can provide a quote for delivery. Please email at ICONorders@heloiseohagan.com
UK Royal Mail 1st Class- £16.85
UK Royal Mail 2nd Class- £9.79
UK Royal Mail Special Delivery before 1pm- £26.76
UK Royal Mail Tracked 24- £18.36
UK DHL Express- £7.23
International Zone 1 (Ireland, Jersey, Guernsey, Belgium, Luxembourg)- £24
International Zone 2 (France and Germany)- £28
International Zone 3 (Italy, Spain, Portugal, Greece, Austria, Denmark, Sweden, Finland)- £35
International Zone 5 (Switzerland and Norway)- £40
International Zone 8 (Hong Kong, Singapore, South Africa, New Zealand)- £47
Bank Holidays + Weekends are not included as delivery days. Next Day Delivery is Next Working Day. If you place your order on Saturday for example, your parcel will arrive on Tuesday.
We cannot accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in an alternative location, for example with a neighbour or in a garage, we cannot accept responsibility if you fail to receive your parcel.
We hope you love our products as much as we do. However if you are not entirely satisfied with the goods purchased directly via our online store you can return them to us for a refund or exchange.
Items are carefully inspected and packaged before they are shipped. Damage occurring enroute is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.
We ask that you notify (via ICONorders@heloiseohagan.com) and return them to us within 7 days.
The returned products must be new, in perfect condition suitable for resale and in the original packaging (this must also be in perfect condition and suitable for resale). All fragile items must be securely packaged. We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.
We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges.
Our Returns Address is:
Please email ICONorders@heloiseohagan.com for our Returns Address.
Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post and place a new order.
Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift card to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the items are faulty.
Once your parcel has been received by our team it can take up to five days to process your return and please remember – once the refund is processed – that it can take up to 5 days for the funds to appear on your card statement.
In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately on 07966 675429 or ICONorders@heloiseohagan.com
If you have any further questions regarding the return of your item or have any feedback that would make your experience easier please do not hesitate to contact us on 07966 675429 or ICONorders@heloiseohagan.com