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No.1 – Neroli | Lavender | Rosemary£21£45

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Rebecca Udall Design

Gift Wrap (£6)

Petro says

Petro
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Nothing creates a sense of escapism and calm in a room like a beautiful scented candle. From the sunny Lavender fields of Provence to the gentle calm of an English rose garden Heloise’s candles will transport you there in an instant. We also love the fact that all the classic candles are refillable too.
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Description

Wonderfully clean & fresh with vibrant top notes of mandarin, the fragrance is balanced with the floral freshness of lavender and aromatic clarity of rosemary. The perfect everyday scent for your living space.

All classic candles are refillable with the Wax Candle Refill Pair.

 

  • burn time | travel approx 20 hours | classic approx 50 – 60 hours | 

  • wax volume | Travel 10cl | Classic 30cl |

  • dimensions | Travel 55 x 50 x 50 | Classic 80 x 70 x 70 |

  • wax | 100% natural plant based waxes |

  • fragrance | pure essential oils |

  • wicks | cotton |

 

Candle Care:

https://heloiseohagan.com/candle-care

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Heloise O’Hagan Candle Dimensions

Travel 55 x 50 x 50mm

Classic 80 x 70 x 70mm

Grande 180 x 175 x 175mm

 

United Kingdom (excludes Grande Candle)

Royal Mail First Class –  (Signed For) – from £5.40 (please allow 2-3 days for goods to arrive)

Royal Mail Second Class – (Signed For) – from £4.72 (please allow 5-7 days for goods to arrive)

Express UK with DPD (Door to Door) costs £10.79 per order. 12pm cut off for next day delivery, please note orders will be processed the next working day.

 

Europe (excludes Grande Candle)

Western Europe

(Germany, France, Spain (mainland only), Portugal, Netherlands, Switzerland, Italy, Luxembourg, Belgium, Austria)

Standard shipping 2-5 working days £15

Express shipping 1-2 working days £25

Northern Europe

(Estonia, Latvia, Lithuania, Denmark, Finland, Iceland, Norway, Sweden)

Standard shipping 3-7 working days £20

Express shipping 1-3 working days £32

Eastern Europe

(Poland, Lithuania, Czech republic, Romania, Greece, Ukraine, Slovakia, Hungary, Bulgaria, Serbia, Albania, Belarus, Slovenia)

Standard shipping 4-6 working days £24

Express shipping 1-3 working days £35

 

Free European shipping for orders over £300 (excludes Grande Candle)

Western Europe (2-5 working days)

Northern Europe (3-7 working days)

Eastern Europe (3-5 working days)

 

Global (excludes Grande Candle)

We’d love nothing more than to have our Scentscapes® in homes and your chosen sanctuary spaces all around the world and therefore please contact us about international orders. International ordering is simple, orders can be taken online or by phone. 

For larger items or bulk orders, please contact us prior to ordering so that we can provide a quote for delivery. Please email at ICONorders@heloiseohagan.com

 

Grande Candle

UK Royal Mail 1st Class- £16.85

UK Royal Mail 2nd Class- £9.79

UK Royal Mail Special Delivery before 1pm- £26.76

UK Royal Mail Tracked 24- £18.36

UK DHL Express- £7.23

 

International Zone 1 (Ireland, Jersey, Guernsey, Belgium, Luxembourg)- £24

International Zone 2 (France and Germany)- £28

International Zone 3 (Italy, Spain, Portugal, Greece, Austria, Denmark, Sweden, Finland)- £35

International Zone 5 (Switzerland and Norway)- £40

International Zone 8 (Hong Kong, Singapore, South Africa, New Zealand)- £47

USA- £30

Canada- £40

Australia- £40

 

Additional Information

Bank Holidays + Weekends are not included as delivery days. Next Day Delivery is Next Working Day. If you place your order on Saturday for example, your parcel will arrive on Tuesday.

We cannot accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in an alternative location, for example with a neighbour or in a garage, we cannot accept responsibility if you fail to receive your parcel.

We hope you love our products as much as we do. However if you are not entirely satisfied with the goods purchased directly via our online store you can return them to us for a refund or exchange.

Items are carefully inspected and packaged before they are shipped. Damage occurring enroute is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.

We ask that you notify (via ICONorders@heloiseohagan.com) and return them to us within 7 days

The returned products must be new, in perfect condition suitable for resale and in the original packaging (this must also be in perfect condition and suitable for resale). All fragile items must be securely packaged. We strongly recommend that you obtain proof of postage for the goods as we can take no responsibility for goods lost in transit.

We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges.

Our Returns Address is:

Please email ICONorders@heloiseohagan.com for our Returns Address.

Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post and place a new order.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift card to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the items are faulty.

Once your parcel has been received by our team it can take up to five days to process your return and please remember – once the refund is processed – that it can take up to 5 days for the funds to appear on your card statement.

In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately on 07966 675429 or ICONorders@heloiseohagan.com

If you have any further questions regarding the return of your item or have any feedback that would make your experience easier please do not hesitate to contact us on 07966 675429 or ICONorders@heloiseohagan.com